Frequently Asked Questions

Every doll is made to order. Pick a doll, open its detail page and configure material, height, hairstyle and upgrades — the price updates instantly. Then click Add to Cart and Send Inquiry: your full configuration is sent straight to our team, and we reply to your email with a secure payment link.

We accept major credit cards (VISA / Mastercard / AMEX), PayPal, Google Pay and Apple Pay. After your inquiry our team will send you the exact payment instructions for your region.

All prices are shown in US dollars (USD). Prices include customs and import handling on our side for most destinations.

Yes — within 24 hours of payment and before production starts, you can still change height, hairstyle or upgrades for free. Once production begins, changes may not be possible. Contact us as early as possible.

TPE is softer, more flexible and more affordable. Silicone is more durable, easier to clean, holds finer detail (makeup, skin texture) and handles heat better. Full silicone with textured skin is the premium option. If you are unsure, tell us your budget and priorities in your inquiry and we will advise you.

Yes. Every model can be custom-built from 145cm to 168cm in full silicone or textured silicone, and TPE models offer even more options from 100cm up. The price depends on the material and height you select on the product page.

Heights are measured by hand on a finished doll. A difference of up to ±2cm between units is normal and not considered a defect.

Wig (default) is a removable wig — you can change hairstyles freely. Planted hair is rooted hair-by-hair into the scalp for the most realistic look, and is a paid upgrade.

No. Large-bust (L-Bust) versions of the same height are available at no extra charge.

Standard configuration ships in about 3–7 days. Complex customizations (planted hair, textured skin, multiple upgrades) may add a few days. We will confirm the exact lead time with your inquiry.

Absolutely. Every doll ships in a plain brown carton with no product name, no brand, no pictures and no suggestive wording on the outside. The shipping label shows only a generic product description. Nobody — not your family, not the courier — can tell what is inside.

After production, delivery typically takes 7–15 business days depending on your country. You receive a tracking number as soon as the parcel leaves our facility.

We ship worldwide, including the US, EU, UK, Canada, Australia, Japan and most of Asia. Some remote regions may carry a small surcharge — we always confirm the exact shipping cost with you before payment.

Our listed prices already include customs and import handling for most destinations. If your country does levy a rare import fee, we will warn you before you pay so there are no surprises.

Customs holds are extremely rare because of our discreet packaging and complete paperwork. If it does happen, contact us immediately — our team handles customs communication and reships or refunds when needed. You will never be left alone with a stuck parcel.

Because every doll is made to order and is an intimate hygiene product, we cannot accept returns for change of mind. Please double-check your configuration before paying — our team will confirm every option with you first.

We pack carefully, but if anything is wrong: record an unboxing video and take photos, then contact us within 48 hours of delivery. We will repair, replace the affected part, or send a new unit depending on the issue — at our cost, including shipping.

If any ordered accessory or upgrade is missing from your package, contact us with your order number within 7 days and we will ship the missing item free of charge.

Approved refunds (lost parcel, unresolvable defect) are issued to your original payment method within 5–10 business days. See the full Refund Policy for details.

Rinse the intimate areas with warm water and mild antibacterial soap after each use, then dry thoroughly (a soft towel plus a drying stick works best). For silicone dolls you may also use a removable part design where available.

Keep it away from direct sunlight and heat sources, ideally lying flat or on a hook in a cool, dry place. Avoid dark fabrics that may transfer dye onto TPE skin. A light dusting of renewal powder keeps TPE skin smooth.

Yes — every full doll contains a stainless steel articulated skeleton rated for normal posing. Do not force joints beyond their natural range, and avoid extreme poses for long periods to prevent creasing.